Privacy Policy

Your Privacy Matters

At Kelowna Shockwave, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us.

Information We Collect

We may collect personal information such as:

Your name, phone number, and email address

Medical history or details relevant to your treatment

Appointment preferences and communications

Payment and billing information (processed securely)

How We Use Your Information

We use the information you provide to:

Schedule appointments and provide personalized care

Communicate with you about services or follow-ups

Process payments and maintain internal records

Improve our services and website functionality

Data Security

We use your information to provide the service and do not sell it. Necessary service providers, including our hosting, email and payment providers, process information needed to perform their roles.

Third-Party Tools

Card details are entered directly into Square’s secure payment form. This website stores appointment and payment-reference records, not full card numbers. Contact messages and intake forms are available only through the owner workspace; intake answers are encrypted at rest when enabled.

Your Consent

By using our website or booking services, you consent to the collection and use of your information as described in this policy.

Access and Updates

You may request access to your personal information at any time. If your information changes or you wish to have it removed, please contact us and we will update or delete it as requested, subject to any legal or regulatory obligations.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions or concerns about this policy or how your information is handled, please contact us at:

Email:

support@kelownashockwave.ca

Location: